Talk to an Expert →

Privacy Policy

Privacy Policy

Privacy Policy

Last updated: 3 July 2026

Growbot Digital respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, submit an enquiry, or use our services.

1. Who we are

Growbot Digital is a South African digital marketing business that helps local businesses improve their visibility on Google Search and Google Maps through Google Business Profile setup, optimisation, and management services.

2. What personal information we collect

We may collect personal information when you:

  • complete a contact form on our website;
  • request a quote or consultation;
  • contact us by email, phone, WhatsApp, or another communication channel;
  • become a client of Growbot Digital;
  • interact with our website, adverts, or online content.

The personal information we may collect includes:

  • your name;
  • business name;
  • email address;
  • phone number;
  • website URL;
  • Google Business Profile details;
  • business location or service area;
  • information you include in enquiry forms or messages;
  • technical information such as browser type, device type, IP address, pages visited, and website usage data.

We only collect information that is reasonably necessary for the purpose for which it is provided or collected.

3. How we use your personal information

We may use your personal information to:

  • respond to your enquiries;
  • provide quotes, recommendations, or service information;
  • deliver Google Business Profile setup, optimisation, management, local SEO, or related services;
  • communicate with you about your project or account;
  • improve our website, marketing, and services;
  • measure website performance and advertising effectiveness;
  • send relevant business communication where permitted;
  • comply with legal, accounting, administrative, or regulatory obligations;
  • protect our website, business, clients, and users from misuse or unauthorised activity.

We do not sell your personal information.

4. Legal basis for processing personal information

We process personal information in line with applicable South African privacy laws, including the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.

Depending on the situation, we may process your personal information because:

  • you have given us consent;
  • processing is necessary to respond to your enquiry or provide a service;
  • processing is necessary to perform a contract with you;
  • processing is necessary for our legitimate business interests;
  • processing is required by law.

5. Marketing communication

We may contact you about our services if you have requested information, made an enquiry, become a client, or otherwise provided permission for us to communicate with you.

You can ask us to stop sending marketing communication at any time by contacting us at:

hello@growbotdigital.co.za

We will not intentionally send unsolicited electronic marketing communication in a way that conflicts with applicable South African privacy and direct marketing laws.

6. Cookies and tracking technologies

Our website may use cookies, pixels, tags, and similar technologies to:

  • make the website work properly;
  • understand how visitors use the website;
  • improve user experience;
  • measure marketing and advertising performance;
  • support remarketing or advertising campaigns.

These tools may include Google Analytics, Google Tag Manager, Google Ads, Meta Pixel, or similar third-party tools.

For more information, please read our Cookie Policy.

7. Third-party services

We may use trusted third-party service providers to help us operate our website, communicate with clients, manage enquiries, analyse website performance, process business information, or deliver marketing services.

These providers may process limited personal information where necessary to provide their services.

Examples may include:

  • website hosting providers;
  • email and communication tools;
  • analytics and advertising platforms;
  • CRM or form tools;
  • payment, accounting, or administrative tools;
  • Google Business Profile and related Google services.

We take reasonable steps to work with service providers that apply appropriate privacy and security measures.

8. Sharing of personal information

We may share personal information where:

  • it is necessary to provide our services;
  • you have authorised us to do so;
  • we are required to do so by law;
  • it is needed to protect our rights, property, business, users, or clients;
  • it is necessary for professional, technical, administrative, or operational support.

We do not sell personal information to advertisers or third parties.

9. International processing

Some of the tools and platforms we use may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information is handled lawfully and securely.

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are required or permitted by law to keep it for longer.

This may include keeping information for:

  • enquiry follow-up;
  • client service delivery;
  • accounting and tax records;
  • legal or contractual purposes;
  • internal reporting and business administration.

When personal information is no longer needed, we will delete, anonymise, or securely store it where appropriate.

11. How we protect personal information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures may include:

  • access controls;
  • password protection;
  • secure systems and platforms;
  • limited internal access to personal information;
  • regular review of tools and processes;
  • secure handling of client information.

No website, email system, or online platform can be guaranteed to be completely secure. However, we take reasonable steps to protect the information we process.

12. Your rights

Subject to applicable law, you may have the right to:

  • ask what personal information we hold about you;
  • request access to your personal information;
  • request correction of inaccurate or outdated information;
  • request deletion of personal information where lawful and appropriate;
  • object to certain processing;
  • withdraw consent where processing is based on consent;
  • complain to the Information Regulator in South Africa.

To exercise your rights, contact us at:

hello@growbotdigital.co.za

13. Links to other websites

Our website may contain links to third-party websites, platforms, or tools. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend that you read the privacy policies of any third-party websites you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal obligations.

The latest version will always be published on our website with the updated date.

15. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us: