Website Support

Focused support for existing WordPress websites

Website Support for Existing Small-Business Websites

WordPress website support for an existing small-business website that needs essential content, layout, form, tracking or search-readiness improvements without a full rebuild.

Suitable websites are assessed before work is accepted.

R4,500 once-off

Laptop displaying a conceptual local-service business website

For suitable existing websitesFocused on live, functioning websites that qualify.
Focused, practical improvementsDefined corrections within a confirmed scope.
Self-hosted WordPress websites onlyThe standard service is platform-specific.
Clear, fixed-scope deliveryFive-working-day target after prerequisites are complete.

Website qualification

Website Support is designed for a suitable existing WordPress website

Your website should meet the following requirements:

  • It is live and accessible.
  • It uses self-hosted WordPress.
  • Administrator and hosting access are available.
  • The core structure is functioning.
  • The required work is contained rather than a rebuild.
  • Final content and legally usable images are available.
  • One authorised decision-maker is confirmed.

Website Support is not a new website, a full redesign, unlimited maintenance, ongoing support, hacked-site recovery or a general development service.

Assessment outcomes

After assessment, we may recommend

  1. 1

    Approved for Website Support

    The requested work appears suitable for the standard R4,500 fixed-scope service.

  2. 2

    Lightweight website assessment

    The current website may not be suitable for contained improvement. A separate assessment may be required.

  3. 3

    Separate quotation required

    The requirement exceeds the standard page, content, technical or functional limits.

  4. 4

    Specialist referral recommended

    The website requires work outside Growbot Digital’s standard Website Support capability.

  5. 5

    Work declined

    The website or requirement presents unacceptable technical, ownership, legal, access or delivery risk.

What Website Support includes

Clear allowances for focused website improvements

Up to 5 pages

Review and page allowance

Main navigation, homepage, contact route and up to four additional priority pages. Includes mobile presentation and obvious broken-link or content-issue checks.

1,500 words
+ 8 images

Content and images

Insertion, reformatting and minor editing of client-supplied content. Basic cropping, resizing, compression, filenames and alt text for included images.

1 form
+ analytics

Forms and analytics

Review of one existing contact form, basic field, label, recipient, spam-protection and confirmation checks, submission testing, or one simple new form where a suitable plugin already exists. GA4 presence or one standard property, basic Tag Manager where appropriate, page-view testing, one straightforward form event, and Search Console ownership or standard verification assistance where access is supplied.

Up to 4 hours

Design, technical work and basic SEO

Contained spacing, alignment, typography and mobile-layout corrections; minor HTML, CSS, WordPress or template fixes; scoped broken-link fixes; basic theme or plugin update review; backup where access permits and a post-change functionality check. For up to five priority pages: title and meta-description review, H1 and heading checks, included-image alt text, relevant internal links, indexability and canonical spot-checks, and XML sitemap presence.

Not every issue will automatically fit the standard service. Suitability is confirmed before payment is requested.

Fixed-scope Website Support

R4,500

once-off

Request a Website Support assessment

  • 100% payable in advance
  • Up to four implementation hours
  • Maximum five existing pages
  • Up to 1,500 words of client-supplied content
  • Up to eight client-supplied images
  • One contact form and basic analytics treatment
  • Basic on-page SEO treatment
  • One consolidated revision round within the approved scope
  • Five-working-day target after prerequisites are complete
  • Seven calendar days of defect support
  • Suitability and qualification required

A connected route from assessment to handover

  1. 1

    Request assessment

    Tell us about the website and the improvements you need.

  2. 2

    Suitability and scope review

    Growbot Digital confirms whether the work fits the standard scope.

  3. 3

    Payment, access and content

    Payment, access, final content and approvals are completed.

  4. 4

    Implementation

    The approved work is completed within the confirmed limits.

  5. 5

    Review and handover

    The work is reviewed, finalised and handed over.

The five-working-day period begins only after payment, access, content and approvals are complete.

Responsibilities and boundaries

You’ll provide

  • Administrator or equivalent access
  • Hosting access where required
  • Final content and legally usable images
  • Timely feedback and approvals
  • Coordination with third parties where needed

What’s not included

  • New websites or full redesign
  • More than five pages
  • Advanced functionality or custom development
  • E-commerce, booking systems or custom plugins
  • Hacked-site recovery
  • Ongoing maintenance or unlimited support
  • Ranking, lead or revenue guarantees

This is not an ongoing maintenance service

Website Support is a completed once-off project.

  • Ongoing updates
  • Unlimited changes
  • Content publishing
  • 24/7 support
  • Hosting or domain management
  • Ongoing security monitoring

Do not have a suitable existing website?

A limited Lightweight Business Website may be considered after assessment.

  • It is separate from Website Support.
  • It is not automatically available.
  • Scope and price are confirmed after assessment.
  • Complex websites may be separately assessed or referred.

Request a website assessment

Frequently asked questions

Website Support FAQs

Is Website Support a maintenance plan?

No. Website Support is a completed once-off project for an approved set of improvements. It does not create an ongoing maintenance, hosting, security-monitoring or unlimited-support arrangement.

Can Growbot Digital build a new website through this service?

No. New website construction is not included in Website Support. A limited Lightweight Business Website may be considered after a separate assessment, while more complex builds may require a separate quotation or specialist referral.

Which platforms are supported?

The standard service is designed for suitable existing self-hosted WordPress websites. WordPress.com, Wix, Squarespace, Shopify, Webflow, static websites and other platforms may be reviewed but are not accepted automatically.

How many pages can be updated?

The standard scope covers updates to a maximum of five existing pages, including the homepage, contact route and up to four additional priority pages.

Does it include copywriting?

The service includes insertion, reformatting and minor editing of up to 1,500 words of client-supplied copy. Full copywriting, new long-form pages, legal drafting and keyword-research-led SEO copy are quoted separately.

Does it include SEO?

It includes basic search-readiness checks for up to five priority pages, such as page titles, meta descriptions, heading structure, image alt text, relevant internal links, indexability, canonical and sitemap checks. It is not a ranking campaign or comprehensive SEO audit.

Can Growbot repair a hacked or severely broken website?

No. Malware cleanup, hacked-site recovery, emergency incident response, major hosting failures and severely compromised websites fall outside the standard Website Support scope and may require specialist referral.

What happens if the work exceeds four technical hours?

Growbot Digital will explain the additional requirement before further work is completed. The project may require a separate quotation, a narrower approved scope or referral to an appropriate specialist.

What does the revision round include?

One consolidated revision round is included within the approved scope. It may cover factual corrections and reasonable adjustments to the implemented content or layout. New requests, additional pages, reversed approvals and new design directions are not included.

What happens after delivery?

Growbot Digital completes a final functionality check and provides handover guidance. Seven calendar days of defect support are included for faults introduced by Growbot Digital. New requests, changed content and third-party failures are outside that support period.

Request a Website Support assessment

Request a Website Support assessment

Tell us about your website and the improvements you need. Growbot Digital will review the information and confirm whether the work fits the standard Website Support scope.

Do not send passwords or access credentials through this form.

Ownership confirmation